Crew 3 · Millbrook re-roof
Tear-off to dry-in in a day
(Since 2004)
How we got to the way we work now
Nothing on this list came from a business plan. Each one was a fix for a problem a homeowner told us about.
One truck, one ladder rack
A second crew, and the first slate
Photos on every inspection
The per-sheet deck price
The daily build log
A 25-year warranty
Roof number 3,100
20 to 40 labelled photos and a plain answer: repair it, watch it or replace it.
Within 24 hours
Every line item priced, deck sheets at $88 each, valid for 30 days.
Within 48 hours
40% when materials reach the house, the balance once you have signed off.
Delivery day
A text with photos of the day and the plan for tomorrow.
18:00, every build day
A named foreman and roofers employed by Halden. Never subcontracted.
Every job
25 years on workmanship, transferable once. 2 years on repairs.
At sign-off
Ray Halden · Founder · still does inspections
Dee Marsh
Foreman · Crew 3
· since 2015
Eleven years with Halden and the foreman on most of the Millbrook re-roofs. Dee writes the daily build log texts and does the final walkthrough with every homeowner.
Colm Brennan
Foreman · slate and heritage crew
· since 2009
Runs the four-person crew that handles slate, clay and cedar. Most of the Ashford Old Town restorations have been his, including the Mill Row cottage.
Luis Ortega
Storm and insurance claims lead
· since 2012
Documents storm damage, writes the claim photo reports and meets adjusters on site. After the June hail he walked 140 roofs in Kestrel Heights in three weeks.
Hannah Halden
Office and scheduling
· since 2017
Ray's daughter, and the person who answers most calls. Hannah books inspections, sends every written quote and chases the materials so deliveries land the day before a build.
(The yard)
118 Tanner Road, since the first day
Office
Mon–Fri 07:00–18:00 · Sat 08:00–13:00
Storm line
24/7 · (406) 555-0142
Samples on site
All six materials, 14 gutter colours
Parking
In the yard, step-free to the office
(Service area)
Six towns, all within half an hour
Close enough to be back the same day if a tarp needs checking. We go further for slate and heritage work, so call if you are just outside the valley.
Ashford
0–10 min from the yard
1950s–70s ranches and split-levels, and the yard itself
Ashford Old Town
10 min from the yard
Stone and brick cottages, most of our slate and cedar work
Millbrook
15 min from the yard
1920s and 30s Tudors and colonials: steep, with a lot of valleys
Fenwick
20 min from the yard
Craftsman bungalows with dormers and low porch roofs
Kestrel Heights
25 min from the yard
1990s colonials, and the valley’s main hail corridor
Orchard Lane
30 min from the yard
Farmhouses and barns with big, simple roofs
(The warranty)
Twenty-five years, and what that actually means
Two warranties come with every new roof: ours, for how it was installed, and the manufacturer’s, for the materials. Both are listed on your sign-off document.
Covered by ours
Leaks caused by how we installed the roof
Flashing, boots and valleys we fitted
Rebuilding the detail that let water in
One transfer if you sell the house
Not covered by ours
Material defects (the manufacturer’s warranty)
Storm damage (your home insurance)
Work done on the roof by others after us
Parts of the roof we did not touch
